SHIPPING & RETURNS  ​

 

At Sukuma, we offer a single shipping option as we believe that our customers should receive their order as soon as is humanly possible. we ship all our orders via next day delivery and they are generally picked up by the courier the day after the order is placed, so providing the order is placed before 3pm, your order should be delivered to you on the 2nd working day.

UK Delivery on orders under £75 - £7.99

Standard UK Delivery on orders over £75 - FREE 

 

Orders received by 3pm, Monday-Friday, are usually processed the same day and dispatched with the courier the following working day

Orders are dispatched Monday-Friday during normal working hours for next working day delivery. 

Orders submitted over a weekend/bank holiday would usually be processed the following working day and dispatched for next day delivery the day after.

we will always attempt to dispatch your order as soon as humanly possible!

 
RETURN policy

 

In the unlikely event you're not 100% satisfied with your purchase, simply let us know, send it back to us within 14 days of receiving your product(s) and we'll refund the cost of the item(s).

Although, Please let us know beforehand by emailing us at info@sukumasports.com with the relevant information.

 

Returned items should be returned to us unopened and in the condition you received them. Please take reasonable care of the item(s) you wish to return as we reserve the right to refuse an exchange/refund and return the goods to you if they are not fit for re-sale.

Please ensure you include your order number and reason for returning.

Products must be in their original packaging, pending product inspection before we can process a full refund.

WARRANTY

​If a product is found to be defective by Sukuma sports, it is sukuma sports sole discretion to either provide a replacement item or repair the item.

 

The warranty applies only to Sukuma Sports products purchased from www.sukumasports.com or an authorised sukuma Sports retailer and is valid for the original purchaser only. We do not offer warranty transfers.

 

it is the customer's responsibility to ensure the item being returned under warranty to arrive without further damage. Sukuma sports cannot be held responsible should the item be damaged in transit.  It is recommended therefore that suitable insurance is purchased when posting the item. 

our warranty excludes the following:

  • Damage caused by misuse, abuse or neglect.

  • Damage caused by improper packing.

  • Normal wear and tear.

  • Damage caused by anything other than defects in material or workmanship.

  • Damage Caused by excessive UV/Heat Exposure (shown by distinct yellow glue staining around seams or fading of parts such as fins and logos)

  • Damage caused by use of solvents, adhesives.

  • Damage caused by other products.

  • Any and all claims for consequential or incidental damages.

  • All coverage under this warranty is void if any modification, change or alteration has been made to the product.

Our standard warranty is 1 year which covers all products sold on our website and through authorised dealers which covers manufacturing defects. we offer an extended 3 year warranty against manufacturing defects on our Fused Material Construction inflatable paddle boards, but to receive this your board must be registered within 28 days of purchase. our extended warranty is only valid for the board and the included Accessories fall under the standard 1 year warranty. You can register your product on our product registration page.

Repaired or replaced products are covered for 1 year period (or extended period) from the original purchase date.

 

All warranty claims must be accompanied by the original purchase receipt from Sukuma sports or an authorised retailer.

Sukuma Sports will not be responsible for any costs, losses or damages incurred as a result of loss of use of product.

 

Warranties and/or product replacements are only applicable/redeemable in the original country of purchase.

PRIVACY POLICY

This privacy policy is to inform you on how the information collected on this website (www.sukumasports.com) is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

 

Collection of Information: We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill your specific request.

 

Cookie/Tracking Technology: This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information: In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.

 

Commitment to Data Security: Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information. Please contact us if you have any questions or concerns about our website's privacy.

 

Interested in becoming an authorised dealer?
please contact info@sukumasports.com